Q690 FAQ — Frequently Asked Questions

After logging in to q690, go to the Sports section. Matches currently in progress will be shown alongside "Live" tag or green icon will be visible. Clicking on that match opens a real-time score panel — showing ball-by-ball updates, wickets, over summaries, and the current run rate.

Live video streaming is also available for selected matches. To watch a stream, you'll need either a balance in your account or an active bet on that match. Streaming may not be available for all matches, as this depends on content licensing.

The Live score tracker also displays batting partnerships, session statistics, spin-pace breakdowns, and fielding positions — all visible right beside your live bet without switching tabs. Scores for events like the Darts World Championship are tracked the same way On the Darts page will be available.

No — under q690's policy, each person may only hold one account. Creating multiple accounts using the same name, mobile number, email address, or device is strictly prohibited.

If a person is found to have multiple accounts, all of them may be suspended and any bonuses earned could be forfeited. This is verified during the KYC process.

If you're unable to access your existing account for any reason, or have forgotten your password, please do not create a new account — q690 Login Use the password reset option on the page, or [email protected]— contact support. The team will verify your identity and help you recover your existing account.

After logging in to q690, click the profile icon in the top right corner. From the dropdown menu, select "My Account" or "Account Dashboard"— go there. You'll find two separate sections:

Bet History: This section lists all your bets — including the date, match/game, stake, odds, result (win/loss/pending), and payout. Use the filters to look up betting history by specific date or game.

Transaction History: This section contains a full record of your deposits and withdrawals — including amounts, payment methods (bKash/Nagad/Rocket), timestamps, and status (completed/pending/failed). If you need transaction records for tax or legal purposes, you can print the page or take a screenshot. History is generally available for the last 12 months.

An Accumulator combines multiple separate bets into one — if every selection wins, you receive a payout at the combined odds, which is typically much higher than any single bet. However, if even one selection loses, the entire bet is lost.

Steps:

1. Go to the Sports section and click on the odds you want for the first match — it will be added to your Bet Slip.
2. With the same Bet Slip open, click the odds for your second and third matches — each selection will be added automatically.
3. The Bet Slip will automatically activate the "Accumulator" or "Acca" option and display the combined total odds.
4. Enter your stake — the system will display the maximum potential payout.
5. Confirm your bet by clicking "Confirm Bet".

On q690, you can typically add between 2 and 20 events to a single Accumulator. For more details on Accumulator betting, Accumulator Page for reference. Keep in mind: the more selections you add to an Accumulator, the higher the potential return — but the risk increases accordingly.

KYC (Know Your Customer) is an internationally recognised identity verification process. Completing KYC before making a withdrawal at q690 is mandatory. Once verified, you won't need to go through the process again.

Required Documents:

ID document (one of the following):
— National ID Card (NID) — clear photo or scan of both front and back
— Passport — a clear photo of the information page
— Driving licence (if applicable)

Process:
Log in → Profile → Verification or KYC → Upload documents → Submit. Documents must be clear, fully framed, and undamaged — blurry or cropped images will not be accepted.

Verification is usually completed within 24 to 48 hours of uploading your documents. Once done, you'll receive a confirmation via email or SMS. One important note — the name on your documents must exactly match the name used during registration. Any discrepancy may result in the verification being rejected.

To make a withdrawal from q690, your account must have completed KYC verification. Without it, withdrawal requests will not be processed.

Withdrawal steps:
Log in → Wallet/Cashier section → Withdraw → Select a payment method (bKash/Nagad/Rocket) → Enter the amount → Enter your mobile banking number → Confirm.

Processing Time:
— bKash, Nagad, Rocket: typically within 1–4 hours
— During peak hours or for larger amounts: up to 24 hours
— additional verification may be required for your first withdrawal.

The mobile number you provide at withdrawal must be registered in your own name and must match the number used during registration. If you have an active bonus with unmet wagering requirements, your withdrawal may be restricted — please read the terms and conditions first. For any complications, [email protected]— contact us with your transaction ID.