q690 Privacy Policy — How Your Information Is Kept Secure

Q690 collects two types of information from you — information you provide directly, and information collected automatically.

Information Provided Directly

Information you provide during account registration falls under this section.

• Full name & date of birth
• Email Address and Mobile Number
• Residential address
• Identity verification documents (National ID, passport) — as part of the KYC process
• Payment method details (bKash number, bank account information, etc.)
• Information provided when contacting us via live chat or email

Automatically Collected Information

Some information is recorded automatically while you use the platform.

• IP address and device type
• Browser and operating system information
• Time spent on the platform and pages visited
• Game History & Betting Activity
• Transaction Records for Deposits and Withdrawals
• Data from Cookies and similar tracking technologies

Collected data is used only for specific, legitimate purposes. It is never used beyond what has been authorized.

For operating the service

• Creating and managing your account
• Deposit & Withdrawal Processing
• Completing KYC Verification
• Providing Gaming & Betting Services
• Bonus & Promotion Management

For Security & Compliance

• Fraud & Money Laundering Prevention
• Blocking access for minors
• Implementing Responsible Gaming Policies
• Suspicious Activity Detection

For Service Improvement

• Improving the user experience on the platform
• Technical troubleshooting
• Aggregate analytics (without personal identification)

Contact Us

• Sending important account-related notifications
• Sending promotional offers (with your consent)
• Responding to Customer Support Requests

Your data is never sold to third parties. However, limited information may be shared with certain parties as necessary to operate our services.

Who your data may be shared with

• Payment Processor: Only the information needed to complete transactions is shared. They follow their own data protection policies.
• Game Provider: Technical data may be shared for the operation of Live Games or Slots.
• Identity Verification Services: During the KYC process, data may be shared with approved verification providers.
• Law Enforcement Agencies: Data may be shared with authorities if required by law or as part of a legal investigation.

Who your data will never be shared with

• Marketing or advertising companies (without your consent)
• Data Brokers
• Unrelated third parties

The data protection standards of relevant partners are verified before any information is shared with them.

Q690 employs multiple layers of security technology to protect user data. However, it is honestly acknowledged that guaranteeing 100% security on the internet is not possible.

Technical security

• SSL/TLS Encryption — Applied to all data transfers
• Encrypted Database — All stored data is encrypted
• Firewall & Intrusion Detection System
• Regular Security Audit
• Two-Factor Authentication (2FA) Benefits

Procedural security

• Limited staff access — only authorized personnel can view your data
• Staff data protection training
• Data breach detection and response plan
• Regular Backup & Recovery Systems

What You Can Do

Platform security is only part of the picture — your own vigilance matters just as much.

• Use a strong password — combine numbers, letters, and special characters
• Never share your login credentials with anyone
• Avoid logging in on public Wi-Fi
• Do not click on suspicious emails or links
• Keep 2FA enabled if available

Q690 uses Cookies and similar technologies to ensure the platform functions properly and to improve the user experience.

Types of Cookies

• Essential Cookies: Maintaining login sessions and ensuring security are essential — the platform cannot function properly without them.
• Functional Cookies: Remembers your preferences and settings — such as your language selection
• Analytics Cookies: To understand which pages are most visited — without identifying individual users
• Marketing Cookies: For showing relevant advertisements — activated with your consent

Cookie Controls

You can block or delete Cookies through your browser settings. However, disabling essential Cookies may cause certain platform features to stop working. Turning off analytics and marketing Cookies has no impact on your experience or service.

Payment information is among the most sensitive data we handle. q690 manages it with the highest level of security.

How Payment Information Is Handled

• Full credit or debit card numbers are never stored on q690's servers
• Payment processing is handled through PCI DSS-compliant gateways
• Mobile banking details such as bKash, Nagad, and Rocket are stored in encrypted form
• Transaction records are retained for a defined period for legal and audit purposes

Deposit & withdrawal security

• Every transaction is verified
• Additional verification may be required for unusual transactions
• Multiple payment methods supported — with secure options available

If you notice any unusual payment activity, please contact support immediately.

As a q690 user, you have certain fundamental rights over your own data — and you can exercise them at any time.

• Right to Access: You can request to view what information q690 holds about you
• Right to Rectification: You can request corrections to any inaccurate or outdated information
• Right to Erasure: You may request deletion of your data under specific conditions
• Right to Restriction of Processing: Request to restrict the use of your data for specific purposes
• Data Portability: Request a copy of your data
• Opt out of Marketing: Option to opt out of promotional communications at any time

To exercise these rights [email protected]-email us at. Due to legal requirements, we may not always be able to respond immediately in every case.

Q690 is strictly for users aged 18 and above. Collecting or processing data from minors is strictly prohibited.

• Age is verified at the time of registration
• Proof of age may be requested if there is any doubt
• If a minor's account is detected, it is immediately suspended and all associated data is deleted
• Parents should use family filters on their children's devices

If you suspect an account belongs to a minor, please contact support immediately.

Collected data is not retained beyond what is necessary. However, certain information must be kept for a defined period due to legal obligations.

• Account information: For a defined period as required by law, both during and after account closure
• Transaction records: Long-term retention is required for financial regulation and auditing purposes
• KYC Documents: Retained within legal limits after verification
• Communication Records: Limited time for issue resolution and quality assurance
• Analytics data: Typically anonymized and retained long-term

Upon account closure, deletion requests are fulfilled to the fullest extent permitted by law.

If you have any questions or concerns about our Privacy Policy, please get in touch. We aim to respond to every request in a timely manner.

• Email: [email protected]
• Live Chat: Available on the platform Login Available after completing
• FAQ: Common questions answered

When submitting a data protection rights request, please write "Data Privacy Request" in the email subject line. Your request will be processed after your identity has been verified.